Answer Midwest rings up customer service award

Chapter Eight

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Stapled to a 16th Ave. telephone pole.

New Yorkers in general and aspiring professionals in particular are linked umbilically to the telephone. The day the phone circuits went out in lower Manhattan thanks to a fire in one of the switching centers downtown, and there was no telephone service for a week, two actors and a nightclub comic killed themselves out of desperation.

Every would-be actor, dancer, singer, comedian, window or set dresser, flower arranger or street peddler has a service. "Call my service," they’ll tell , "This is my service number." An answering service is something they just can’t do without. Con Edison may shut off the gas; they may not have enough dimes for the clothes dryer in the laundromat; they may not have tasted real food since the last time they went home to mother, but they have a service.

Tony of course had told Joy to "call my service," and had given her a telephone number. The grungy single-room-occupancy hotel where he was sacking out had something that once functioned as a switchboard, and an ancient and decrepit unshaven relic who had once furnished a doorman-cum-desk …

Answer Midwest rings up customer service award

Answer Midwest, an Alton-based tele-service company with clients across the United States, has received its ninth consecutive trade association Award of Excellence for customer service.

Read more on The Telegraph

Letter: Putting a friendly voice on the phone would free us from lousy customer service

JACKSON — I read with interest the editorial about pet peeves. I know I share my gripe with a lot of people and was surprised it was not on the list.This should be at the top: government agencies and sales…

Read more on The Jackson Citizen Patriot

Calls reporting Eagle Rock Fire went unanswered

FLAGSTAFF – Calls to report a wildfire west of Flagstaff went unanswered for about 12 hours because the U.S. Forest Service dispatch center was closed and calls went to a voicemail box instead of an answering service.

Read more on The Arizona Republic